General Understanding: These terms and conditions of sales (the ‘Conditions’) are deemed to be the operative terms in any contractual transaction (the ‘Contract’) between (1) HarperCollins Publishers Ltd (as the ‘Supplier’) and (2) any potential purchaser (the ‘Buyer’) who completes HarperCollins’s order form (the ‘Order’) for Goods offered for sale by HarperCollins on this website (the ‘Web Site’).

1. SALE 

1.1 The Buyer shall place an Order for Goods by submitting a completed order form on the Web Site. The Supplier shall confirm acceptance of the Buyer's order in writing via email and will supply the Goods to the Buyer in accordance with the Buyer's Order. 

1.2 These Conditions shall govern the Contract to the exclusion of any other terms or conditions. 

1.3 Any advice or recommendation given by any representative of the Supplier to the Buyer relating to the Goods, which is not confirmed in writing by the Supplier will not be binding on the Supplier. 

1.4 Any variation to the Contract must be agreed in writing between the Buyer and the Supplier. 

2. ORDERS AND QUOTES 

2.1 In accepting a quote or submitting an Order for the Goods the Buyer acknowledges that: 

2.1.1 all information and specifications relating to the Goods and any material produced by the Supplier are approximate only (unless otherwise specified); and 

2.1.2 the limitations of monitor capabilities and of printers mean that the colour of the products on the Web Site may vary from the Goods supplied by the Supplier to the Buyer under the Contract. 

2.2 To the extent permitted by law, any error in any quote, sales literature or other document or information issued by the Supplier or placed upon the Web Site may be corrected by the Supplier without any liability to the Buyer. 

2.3 The Supplier may make any changes in the specification of the Goods to conform to any UK statutory or European Union requirements or, where the Goods are to be supplied to the Supplier's specification, which do not materially affect their quality, performance or fitness for their purpose. 

2.4 If the Supplier offers substitute Goods in lieu of those requested by the Buyer, the Supplier will endeavour to ensure that they will be of equivalent price and quality. Further, if the Buyer decides to reject such substitute Goods, then the Supplier will pay the reasonable cost of return postage.

3. RIGHT OF WITHDRAWAL 

3.1 The Buyer has the right to withdraw from the Contract within 7 days after the Goods have been delivered by returning the Goods in an undamaged condition and giving written notice of withdrawal to the supplier and the Supplier shall credit the Buyer's credit card for the price of the Goods as set out below in clause 4.2. 

3.2 The right to a 7-day "Cooling Off" period will not apply where the Contract is for the supply of audio-recordings Goods if the seal on the audio recording Goods has been broken.

3.3 The Buyer shall be responsible for paying the cost of returning the Goods to the Supplier by the same method as they were originally delivered in the event that the Goods had been dispatched by the Supplier prior to receipt of the written notice of withdrawal from the buyer. 

3.4 If the Buyer cancels the Contract then they are obliged to restore the goods to the Supplier in a resaleable condition and take reasonable care of such Goods in the meantime. If the Buyer does not return the Goods then the Buyer will have to pay the cost the Supplier incurs in recovering them.

4. PRICE 

4.1 The price of the Goods shall be the price quoted on the Web Site on the date of acceptance of the Order by the Supplier, subject to any inadverten